Wind River Cloud Platform Support Engineer
Job Description:
About the role
Position Overview
The Wind River Cloud Platform Support Engineer provides senior-level product support for the Wind River Cloud Platform (WRCP) in complex cloud, virtualization, Linux, container, and enterprise infrastructure environments. This role is responsible for owning difficult technical investigations from initial assessment through resolution, supporting customer escalations, and translating system evidence into clear corrective actions.
The position operates at the intersection of cloud operations, platform support, system debugging, and high-reliability software architectures. The successful candidate will bring substantial hands-on experience with WRCP, Linux, Docker, Kubernetes, virtualization technologies, and enterprise infrastructure, along with recent DO-178C project experience where applicable.
Key Responsibilities
- Own the investigation and resolution of complex technical issues affecting the Wind River Cloud Platform (WRCP), establishing clear ownership, priorities, investigation plans, and resolution paths.
- Provide senior-level support for customer escalations by assessing impact, prioritizing response activities, coordinating analysis, and driving issues toward resolution.
- Analyze system logs and technical evidence using structured root-cause analysis to identify failure conditions, contributing factors, and corrective actions.
- Debug systems across cloud operations, Linux administration, virtualization technologies, and enterprise infrastructure environments.
- Support and troubleshoot container environments using Docker and Kubernetes, including interactions between containerized workloads and underlying infrastructure.
- Evaluate interactions between WRCP components, container environments, virtualization technologies, and enterprise infrastructure to isolate architecture-level issues.
- Apply a structured, architecture-aware approach to troubleshooting high-reliability and safety-critical software architectures.
- Provide technical leadership during complex investigations by establishing troubleshooting direction, coordinating analysis, and communicating findings to relevant stakeholders.
- Translate recurring support issues into actionable technical insights that improve investigation consistency, platform reliability, and ongoing product support effectiveness.
- Document technical findings, root causes, corrective actions, and resolution approaches for use in continuing senior-level product support activities.
Required Qualifications
- 10–14 years of relevant professional experience in senior-level technical support, cloud infrastructure, platform operations, or related functions.
- Deep experience supporting and troubleshooting the Wind River Cloud Platform (WRCP).
- Strong command of cloud operations, virtualization technologies, Linux administration, and enterprise infrastructure.
- Solid experience with Docker and Kubernetes.
- Experience handling senior-level customer escalations, root-cause log analysis, and system debugging.
- Recent, hands-on DO-178C project experience where applicable.
- Background in safety-critical or high-reliability software architectures.
- Detailed and verifiable experience with WRCP, Linux, and container environments must be reflected on the resume.
- Bachelor's education as specified for the position.
- Eligibility to work under the stated requirement for US Citizens.
Preferred Skills
- Wind River
Benefits and Perks
Benefits and perks were not specified in the provided job description.
Skills
- DO-178C
- WRCP
- Cloud operations
- Cloud infrastructure
- Virtualization technologies
- Linux administration
- Enterprise infrastructure
- High-reliability software architectures
- Safety-critical software architectures
- Container environments
- Customer escalation handling
- Root-cause log analysis
- System debugging
- Senior-level technical support
- Platform operations
- Wind River
- Docker
- Kubernetes
Education
Required
- Bachelor's